Connect Zendesk

To connect Zendesk to Simio, you need to give an administrator access to thibaut@getsimio.com on your Zendesk environment. We will make the connection within 24 hours.

Respond from Zendesk

When someone contacts you on WhatsApp, the message is automatically created as a Zendesk ticket.

You have 24 hours to freely reply to the person.

After this 24-hour period, several options are available to you and can be combined:

Preventive: You can set up an automatic message on weekends to encourage the customer to contact you again on Monday.

😴 Automatic message when you are away

Once the 24 hours have passed, you can send a template message to the customer to ask if they still need help. As soon as they reply, the conversation window will reopen.

👋 Respond to a customer from Simio

As a last resort, you can contact the customer via another channel (call, SMS, personal WhatsApp).