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Frequently asked questions (FAQ)

Written by etienne.dubujet

Updated at October 7th, 2025

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Table of Contents

My brand name doesn’t appear when I send messages I want to change my payment method

My brand name doesn’t appear when I send messages

The brand name may appear in the background. At the beginning of the account creation process, you usually see the phone number while Meta is verifying the account. Generally, the name appears as soon as the verification is complete (around 24 hours).

In some cases, the number will still be displayed until the person has clicked a button or replied.

To change this, you need to be verified, but the option isn’t always available, as it requires having sent a large number of messages. WhatsApp needs to trust your number.

✅ [WHATSAPP] Request the certification badge

 
 

I want to change my payment method

To change the payment method on Meta:

💳 [META] Add a payment method

To change the payment method on Simio, go here: https://app.getsimio.com/settings/company/billing and click on “Update Plan”

 
 

 

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